For the most interesting call to Dexcom yesterday, that is.
The reason for the call was the out of range icon on her reciever for over an hour, even though the receiver was right next to her.
As I was following the CSR's instructions, I could hear a howling from the family room. I looked over, and although I could hear Lucas, I couldn't see him.
"Mom! Mom! Lucas is stuck under the sofa!"
Elise was telling the truth, so the poor CSR had to listen in on the chaos as I told her to, "hold on, my baby is stuck under the sofa". He was very, very stuck; so I had to lift up the sofa while Elise dragged him out.
Here is my reenactment:
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***no actual babies were harmed in the taking of this picture |
I wonder if they'll use the recording for training purposes... how not to bust out laughing at a customer.